Sep 16, 2022

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Written by: Mark Teeter, CCE

The first step is the hardest. Something we’ve all heard and something most of us know to be true. So why is it we shy away from that first step, knowing the second is easier and before long those steps become fulfilling? The fear of the unknown, not knowing what to do or say, the fear of failure or possibly rejection? These are all powerful reasons many stay unengaged in the things, groups, causes, and organizations that matter to them.

I want to encourage you though to take that first uncomfortable step toward engagement and involvement in serving others through the groups and causes you connect with. By getting involved in a volunteer role with any organization that speaks to your interests, you not only get the benefit of a deeper knowledge of that organization, but you have a voice in that organization and begin to develop a deeper-rooted connectivity with your peers.… Read the rest

Sep 16, 2022

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Written by: Jamilex Gotay, editorial associate, NACM National

Investopedia names complacency as one of the top six reasons a business fails, and a culture of complacency prevents leadership teams from predicting a downturn and other risks that can harm a business.

Signs of workplace complacency include employee disengagement, disinterest in other opportunities, taking shortcuts, frequent mistakes, minimal initiative and neglecting tasks. Complacent employees like to stay put and are not looking to grow, which can harm a company. Industries most at risk for workplace complacency are construction and healthcare, due to the high number of potential hazards, according to Indeed.

“Complacency can lead to underperformance, lower client satisfaction, and workplace accidents,” reads an article from Teambuilding.… Read the rest

Jul 21, 2022

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Written by: Dun & Bradstreet
Why It’s Time to Rethink How You Treat Slow- And Late-Paying Customers
In the pandemic recovery environment, organizations have increased scrutiny of cash flow and revenue — and the processes that impact them. As finance and treasury leaders have been pressured to boost cash flow and growth, so too have the accounts receivable and collections staff that supports them.

Help has come in the form of digital transformation, a phenomenon that the COVID-19 crisis accelerated. Accounts receivable and collections management teams benefitted from updated technology that has automated multiple aspects, including workflows, account monitoring, communications, and remittances.

But technology isn’t the only way to modernize B2B collections. It’s time to incorporate risk-based account segmentation to improve collections and recovery results.… Read the rest

Jul 21, 2022

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To say most people’s plates are full is likely an understatement. The reality is today’s living requires attention and efforts be divided between demanding jobs, essential caregiving, social gatherings, and perhaps even fulfilling political and community engagements. This is a full schedule even before fitting in hobbies, outdoor fun, or other creative endeavors. A recent article I read quoted Pew Research Center surveys, saying 60 percent of adults said they were often too busy to enjoy life. Busy-ness unsurprisingly, intensifies once you have kids: 74 percent of parents with children under the age of 18 reported being too busy to enjoy life’s pleasures. I can confess to the fact it is difficult to ‘stop and smell the roses’ in life with family and career demands.… Read the rest

Jul 21, 2022

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Written by: Heidi Lindgren-Boyce, CCE
At this year’s Credit Congress in Louisville KY, I was awarded the 2022 Credit Executive of Distinction Honoring O.D. Glaus. How did that even happen? How did I get here from where I started in my career in Credit Management? I’ll tell you: Taking advantage of all NACM & CFDD have to offer, staying educated, volunteering locally & nationally, and helping others.

Way back in the “olden days” before PC’s were on everyone’s desk. I was working for a small subcontractor as their receptionist, billing clerk, AP clerk, and payroll clerk using one of those awesome technological wonders – the IBM Selectric typewriter (does anyone even remember those?).
That employer provided absolutely NO education or training, and you had to learn by the ‘seat of your pants’ or you got the ‘pink slip’—very cutthroat days.… Read the rest