Class Details Credit and Collections Part 2: The Importance of a Credit and Collection Policy 08/11/2020 8:00 AM PT - 9:00:00 AM PT Regardless if you are fairly new to credit or if you are you an experienced credit professional; these sessions will take you from the beginning to the end of the credit cycle. These sessions will cover the vital elements of business credit and will incorporate several key tools that are essential for every business credit professional. Chris Ng and Thea Dudley will provide you with a step-by-step overview of the techniques and tools you need to know.Part 2: The Importance of a Credit and Collection Policy • What to Consider When Setting a Collection Policy• What is Your Company’s Credit Culture and Goals• The Importance of Proper Billing • Invoices• Sales Order Confirmations and Other Sales Documents• Online Terms and Conditions • Statements of Account• Making that Customer Contact • Different Communication Styles and How to Navigate• Email, Letters and Phone Calls (Oh My)• Putting Accounts on Hold as a Collection Tool Instructors: Christopher Ng & Thea DudleyChristopher Ng is the managing partner-elect of Gibbs Giden Locher Turner Senet & Wittbrodt, LLP. He is a member of the firm’s Business and Commercial Law and Construction Law Departments where he primarily represents private and publicly-held companies in a wide range of business, commercial and construction transactions and disputes. Chris, a member of the State Bar of California and District of Columbia and licensed to practice in all California state and federal courts, is also an educator, active speaker, published author and frequent contributor to local, regional and national legal publications. For more than a decade, Chris has served as an adjunct professor and lecturer at Pepperdine University, California State University (Northridge), and Loyola Law School (Los Angeles).Thea Dudley brings over 30 years of credit and collection management experience. Thea can show you how to leverage your credit and collections program to the financial benefit of your company. With expertise in the development of shared services processes and assessment of back office needs to improve efficiencies and building profit through credit, Thea’s communication and negotiation skills have made her a valuable partner for manufacturers, dealers, general contractors and subcontractors, throughout the construction industry.Specializing in a whole company approach to credit and collections with an emphasis in development in shared services process and assessment of back office challenges to improve efficiencies and create productive teams. Credit and sales can co-exist peacefully (mostly) to help the company grow and reach its’ goals. Thea’s extensive background and cross section of working credit, collections and AR management with manufacturers, one and two step dealers, general contractors and sub-contractors gives me a unique perspective on how to pull the entire food chain together and leverage it to your company’s benefit. Event Sponsor: NACM Commercial Services Course Level: I - Intermediate Credits: CEU: 0.100 CCE: 0.100 Location: Webinar Price: Members: $39.00 Non-Members: $69.00 *Price is for admission only. Some events, especially college credit classes, have additional costs associated with materials, such as text books. See the event comments above for more details. Membership discount eligibility is at the discretion of the event sponsor. Cancellations will be accepted for full refund no later than five working days prior to event — substitute attendees accepted up to day of event.