Class Details Collections - Soup to Nuts (or from Purchase to Payment -- or Not) 05/9/2019 9:00 AM - 1:30 PM PT Regardless if you are fairly new to collections or if you are you an experienced collection professional; this course will take you from the beginning to the end of the collections process! From setting up a collection policy to payment, we will provide you with a step-by-step overview of the techniques and tools you need to know to collect. Class will cover:• The Credit Process• The Importance of a Collection Policy • What to Consider When Setting a Collection Policy• What is Your Company Culture• Setting AR Goals • The Importance of Proper Billing • Making that Customer Contact • Different Communication Styles and How to Navigate• Email, Letters and Phone Calls (Oh My)• Putting Accounts on Hold as a Collection Tool • When to Take That Next Step• Attorney’s • Handling Disputes • Other Options for the Difficult Debtor• Collection Agencies – What To Consider• What to do When You Receive a Bankruptcy Notice Join us for this half day innovative session that will help you convert past due accounts into payments! Lunch will be provided! Event Sponsor: NACM Commercial Services Course Level: I - Intermediate Credits: CEU: 0.400 CCE: 0.400 Location: NACM Commercial Services Portland Classroom Map 7931 NE Halsey St, Ste 102 Portland OR 97213 Class available via Skype in our outlying areas Price: Members: $79.00 Non-Members: $139.00 *Price is for admission only. Some events, especially college credit classes, have additional costs associated with materials, such as text books. See the event comments above for more details. Membership discount eligibility is at the discretion of the event sponsor. Cancellations will be accepted for full refund no later than five working days prior to event — substitute attendees accepted up to day of event.