Power Hour: Know Your Customer - Strengthening Credit Decisions Through Due Diligence
Know Your Customer: Strengthening Credit Decisions Through Due Diligence
In today’s increasingly complex business environment, effective credit management starts with truly knowing your customer. This educational session is designed specifically for Credit Managers and Credit Analyst who want to strengthen their risk assessment process, reduce exposure, and build more informed, confident credit decisions.
“Know Your Customer” goes beyond collecting a credit application. In this session, we will explore practical strategies for verifying business identities, evaluating ownership structures, identifying beneficial owners, and recognizing red flags that may signal fraud, financial instability, or compliance concerns. Participants will gain insight into best practices for onboarding new accounts, monitoring existing customers, and documenting due diligence efforts to support sound credit decisions.
Topics will include:
1. Key components of a strong Know Your Customer process
2. Verifying business legitimacy and corporate structure
3. Fraud prevention and identifying high-risk behaviors
4. Compliance considerations and documentation standards
5. Leveraging credit tools and data sources effectively
Through real-world examples and practical guidance, attendees will leave with actionable steps to enhance their internal controls, mitigate risk, and protect their organization’s bottom line. Ideal for credit professionals at all experience levels, this session will equip you with the tools and confidence to truly “know your customer” before extending credit.
Date & Time
03/25/2026
Start Time: 11:00 AM PT
End Time: 12:00 PM PT
Location
Webinar
Sponsor
NACM Commercial Services
Instructors:
Michael Papandrea and Andrew Behlmann
Michael Papandrea, Lowenstein Sandler provides counsel to debtors, creditors’ committees, individual creditors, liquidating trustees and other interested parties with respect to corporate bankruptcy and creditors’ rights matters, including bankruptcy-related litigation.
Reliable and efficient, Michael is appreciated for his innate ability to effectively apply and communicate his understanding of the law and general business principles with respect to complex issues, both while providing advice to clients and while aggressively advocating on their behalf. Michael works tirelessly to understand clients’ needs and provide practical solutions that are reasonable, balanced, and favorable to the clients he serves.
Michael takes pride in his commitment to the community and provides pro bono representation to individuals and a nonprofit organization regarding bankruptcy and foreclosure-related matters.
Andrew Behlmann, Lowenstein Sandler leverages his background in corporate finance and management to approach restructuring problems, both in and out of court, from a practical, results-oriented perspective. With a focus on building consensus among multiple parties that have competing priorities, Andrew is equally at home both in and out of the courtroom. He has a track record of turning financial distress into positive business outcomes. Clients value his counsel in complex Chapter 11 cases, where he represents debtors, creditors' committees, purchasers and investors.
Andrew writes and speaks frequently about bankruptcy matters and financial issues. Before becoming a lawyer, he worked in senior financial management at a midsize, privately held company.
Course Level
I - Intermediate
Credits
CEU:
0.000
CCE:
0.000
Audience
Admissions
Members:
$0.00
Non-Members:
$0.00
*Price is for admission only. Some events, especially college credit classes, have additional costs associated with materials, such as text books. See the event comments above for more details. Membership discount eligibility is at the discretion of the event sponsor.
Cancellations will be accepted for full refund no later than five working days prior to event — substitute attendees accepted up to day of event.
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