The Intelligent AR Command Center: Turning Your Customer Portal into a Cash Flow Engine

Finance teams are no longer just collecting payments, they’re engineering predictable cash flow.

As compliance requirements tighten, payment data standards evolve (CEDP), and customer expectations rise, traditional AR processes simply can’t keep up. Disconnected systems, manual follow-ups, and reactive dispute handling create friction, risk, and delay.

The modern customer portal changes everything.
In this forward-looking session in partnership with NACM, Serrala experts will explore how modern, intelligent customer portals are transforming AR from reactive collections into predictive, automated cash flow management.

You’ll learn how customer portals help you:
• Increase on-time payments (up to 95%) through predictive, frictionless self-service
• Reduce manual AR workload by up to 85% with intelligent automation
• Resolve disputes faster with real-time visibility and collaboration
Strengthen compliance and payment data control in the CEDP era



Date & Time

04/14/2026
Start Time: 8:30 AM PT
End Time: 9:30 AM PT

Location

Webinar
 

Sponsor

NACM Commercial Services


Instructor:  Michael Koehler
Michael Koehler, Principal Solution Architect, Serrala
With over 15 years’ experience working in the order-to-cash field, Michael’s present and previous roles have given him unique insight into best practices in managing credit and compliance risks as well as collections and cash application operations for businesses of various sizes and industries. Michael has led and delivered multiple complex international solution implementation projects for global corporations around the world. In his current role with Serrala as a Solution Architect, Michael’s main focus is on analyzing organizations’ needs around order to cash and translating them into software solutions that are both user-friendly and aligned with the trends in an ever-changing environment.

Course Level

I - Intermediate

Credits

CEU: 0.100
CCE: 0.100

Audience

Admissions

Members: $0.00
Non-Members: $0.00


*Price is for admission only. Some events, especially college credit classes, have additional costs associated with materials, such as text books. See the event comments above for more details. Membership discount eligibility is at the discretion of the event sponsor.

Cancellations will be accepted for full refund no later than five working days prior to event — substitute attendees accepted up to day of event.

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