Communication and Negotiation in B2B Credit Management
This course will focus on the critical communication and negotiation skills needed by credit managers, finance professionals, and anyone involved in business-to-business (B2B) transactions. In a B2B environment, credit professionals need to navigate complex financial relationships, balance risk, and manage difficult conversations with clients, vendors, and internal stakeholders. This course equips participants with practical techniques and strategies for fostering strong business relationships, resolving disputes, and negotiating favorable terms while maintaining a professional and cooperative tone.
By the end of the course, participants will be able to:
• Master effective communication strategies for managing B2B credit accounts, both with customers and internal teams.
• Apply negotiation techniques to reach mutually beneficial agreements, ensuring that credit policies and payment terms are adhered to.
• Develop conflict resolution skills to handle challenging conversations, such as overdue payments, credit limit disputes, and payment delays.
• Understand the psychological aspects of negotiation and how to influence and persuade effectively in B2B credit management scenarios.
• Build stronger, more collaborative relationships with clients, ensuring long-term business success and reducing risks associated with credit management.
Date & Time
02/18/2026
Start Time: 8:30 AM PT
End Time: 9:30 AM PT
Location
Webinar
Sponsor
NACM Commercial Services
Instructor:
Karen L. Hart
Karen L. Hart is a business attorney with over 20 years of experience litigating commercial and real estate disputes.
Karen counsels clients on creditor’s rights issues, real estate and landlord-tenant matters as well as various other contract and business disputes. She is a tireless advocate for her clients, providing guidance on business legal matters, such as lease, purchase and sale, brokerage and property management disputes, specific performance claims, commercial evictions, lis pendens, lien and bond claims, lien priority disputes, promissory note claims, commercial foreclosures, bankruptcy claims, professional ethics and liability matters, bills of review, confidentiality, non-competition and non-solicitation agreements and related disputes and injunctive proceedings, and business tort claims, including tortious interference with contracts and business relationships, civil theft, fraud, and misappropriation of trade secret claims.
Prior to joining Bell Nunnally, Karen served as a law clerk to the Honorable Hayden Head, Jr., United States District Court, Southern District of Texas, Corpus Christi Division. Karen is an honors graduate of the University of Texas at Austin School of Law. Karen also serves as Bell Nunnally’s General Counsel.
Karen’s accolades include: Texas Super Lawyer, Texas Monthly (Thomson Reuters) (2022-24); Dallas Best Lawyers, D Magazine (2022-24); Best Lawyers® in America (2017-2024); Litigation Star, Benchmark Litigation (2021, 2022); Best Lawyers® Texas' Best Lawyers (2020); Dallas Top 50 Women Lawyers Award, Texas Diversity Council (2017); Winning Women Award, Texas Lawyer (2014); Women in Business Award, Dallas Business Journal (2012).
Karen is a long-time NACM member, supporter and educator.
Course Level
I - Intermediate
Credits
CEU:
0.100
CCE:
0.100
Audience
Admissions
Members:
$79.00
Non-Members:
$49.00
*Price is for admission only. Some events, especially college credit classes, have additional costs associated with materials, such as text books. See the event comments above for more details. Membership discount eligibility is at the discretion of the event sponsor.
Cancellations will be accepted for full refund no later than five working days prior to event — substitute attendees accepted up to day of event.
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