Customer portals in AR: 95% on-time payments, 85% less manual work
Finance and credit teams are under growing pressure to accelerate cash flow, reduce DSO, and eliminate the friction that slows down payments. Yet, manual processes, scattered payment channels, and limited visibility often lead to confusion, disputes, and strained customer relationships.
In this educational session, Serrala experts will explore how customer self-service portals are reshaping accounts receivable management, helping organizations achieve total visibility and control over incoming payments. You’ll learn how leading companies are simplifying payment workflows, improving transparency, and building stronger customer partnerships through automation.
In this webinar, you’ll discover how to: Achieve total visibility and control: Unify all customer payment activity within a single platform, giving your teams, and your customers, complete transparency into invoices, terms, and transactions.
• Accelerate collections and improve on-time payments: Learn proven strategies that help organizations reach up to 95% on-time payments by making it easy and intuitive for customers to pay.
• Resolve disputes faster and eliminate ambiguity: See how automation and real-time communication can help you resolve disputes up to 60% faster, reducing the cost and effort of manual follow-ups.
• Reduce manual workloads through automation: Discover how digitized payment workflows can cut manual tasks by up to 85%, freeing your teams to focus on strategic priorities.
• Strengthen customer relationships: Enable a frictionless payment experience through transparency, self-service access, and clear communication, all from one connected interface.
Why Attend
This session goes beyond technology, it’s about strategy.
You’ll gain practical best practices, real-world examples, and insights into how customer portals are helping finance leaders transform AR from reactive to predictive.
Learn how to:
• Make payments simple, transparent, and rewarding for your customers
• Streamline cash application and collections with seamless ERP integration
• Turn visibility into control—so cash flow becomes predictable, not uncertain
Make paying you easy, and watch your results grow
Join this webinar to see how a customer portal can reduce complexity, improve performance, and strengthen every customer interaction.
Register now and start building a more efficient, transparent, and customer-focused AR process.
Date & Time
11/5/2025
Start Time: 9:00 AM PT
End Time: 10:00 AM PT
Location
Webinar
Sponsor
NACM Commercial Services
Instructors:
Michael Koehler and Scott Claggett
Michael Koehler, Principal Solution Architect & Scott Claggett, Account Executive at Serrala
Course Level
I - Intermediate
Credits
CEU:
0.000
CCE:
0.000
Audience
Admissions
Members:
$0.00
Non-Members:
$0.00
*Price is for admission only. Some events, especially college credit classes, have additional costs associated with materials, such as text books. See the event comments above for more details. Membership discount eligibility is at the discretion of the event sponsor.
Cancellations will be accepted for full refund no later than five working days prior to event — substitute attendees accepted up to day of event.
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