The Corporate Credit Manager will oversee and guide the Credit team, reporting directly to the Director of Corporate Credit. This role demands a resolute expert who will implement and uphold policies and procedures while pinpointing opportunities to enhance efficiency and collection efforts. As a highly visible position, it requires a strong leader capable of prioritizing, planning, and managing the Credit team effectively.

Duties and Responsibilities

• Foster robust relationships with division leadership, sales team, relevant departments, and customers.
• Formulate credit strategies and suggest policy modifications as needed.
• Supervise and conduct a daily assessment of overdue accounts, including relevant notes on these customers, and report any exceptions and write-offs to the Director of Corporate Credit. Take appropriate action on delinquent accounts as directed by the Director of Corporate Credit. Collaborate with the credit team to evaluate and refine the collections strategy.
• Deliver exceptional service to all customers, divisions, and the sales team while overseeing and coordinating collection activities in collaboration with the credit team.
• Collaborate with the Director of Corporate Credit to establish departmental goals and collection metrics, then convene with the team to strategically outline achievable objectives.
• Deliver detailed weekly and monthly collection status updates to the sales team and division leadership.
• Function as a champion for identifying red flags and proactively addressing issues to prevent escalations, while also coaching the credit team on recognizing these warning signs. Additionally, assist with customer disputes related to outstanding balance payments.
• Evaluate credit team’s performance and offer constructive feedback through coaching and training opportunities.
• Evaluate and approve the creditworthiness of requests for extended terms and payment plans and consult with the Director of Corporate Credit before implementation.
• Engage professionally with all departments and management involved in resolving disputed pending items.
• Analyze delinquent and problematic accounts, reviewing recommendations for resolution that may involve demand notices, legal support, and the selective engagement of outside collection agencies, as directed by the Director of Corporate Credit.
• Conduct annual and ad hoc credit reviews of existing customers while ensuring that resale certificates are kept up to date.

Requirements and Qualifications

• Must have experience with SAP
• Bachelor’s Degree
• Demonstrated expertise in strategic planning and prioritization for a Collections department.
• Minimum of 5 years of Collections Supervision experience
• Exceptional leadership skills with the ability to inspire and motivate direct reports, coupled with a strong commitment to delivering excellent customer service.
• Exceptional written and verbal communication abilities
• Initiative-taking and adept at identifying and completing essential tasks independently, with a keen sense of urgency.
• Proficiency in Microsoft Office
• Knowledgeable in sales tax regulations and seller’s permit verification

Interested candidates, please send your cover letter and resume to Denise Vuong by clicking on “Contact Email” below.