Credit Over Coffee: DSO vs. BPDSO – What's the Difference?
Grab a cup of coffee and join us for a quick, focused 30-minute training lead by Grahame Vincent CICP, FCICM.
These sessions are designed to give credit and collections professionals practical tools, tips, and techniques they can put to work right away. In a relaxed, interactive setting, we’ll break down key topics, share ideas, and explore ways to strengthen your credit department.
1. Building an Aged Debt Analysis (January 15th)
Learn how to create an accounts receivable aging report based on due dates, compare results month over month, quarter over quarter, and year over year, and identify trends in past-due receivables.
2. Tackling the 180+ Day Receivables (February 19th)
Learn how to identify and analyze seriously aged debt, track changes over time, recognize collection trends, and prioritize accounts that may need additional attention.
3. DSO vs. BPDSO – What's the Difference? (March 19th)
Understand how to calculate Days Sales Outstanding (DSO) and Best Possible Days Sales Outstanding (BPDSO), what each metric tells you, and how to use them together to evaluate collection performance.
4. Calculating Days to Collect (DTC) (April 23rd)
Explore how to calculate Days to Collect, understand what it reveals about your collection cycle, and use it to monitor the effectiveness of your collection efforts.
5. CEI – The Metric That Tells the Real Story (May 21st)
Learn how to calculate Collections Effectiveness Index (CEI), understand what it reveals about collection performance, and why it can provide a more meaningful picture of collections than DSO alone.
6. Getting a Handle on Unapplied Cash (June 18th)
Learn how to track and analyze unapplied cash, identify potential process issues, understand its impact on accounts receivable reporting, and develop strategies to reduce outstanding unapplied balances.
7. Who Are Your Top 10 Debtors? (July 23rd)
Discover how to identify your largest outstanding debtors, monitor changes in exposure, recognize customer concentration risks, and use the analysis to prioritize collection activities.
8. Cash Collected vs. Cash Targets (August 20th)
Learn how to establish and monitor collection goals by comparing actual cash collected against targets. Explore month-over-month, quarter-over-quarter, and year-over-year performance to measure results and identify opportunities for improvement.
9. Measuring Disputes and DQO (September 17th)
Learn how to track disputed receivables, measure Days Queried Outstanding (DQO), and compare it to DSO to understand how much of your collection cycle is tied up in customer disputes.
Date & Time
03/19/2027
Start Time: 8:30 AM PT
End Time: 9:00 AM PT
Location
Webinar
Sponsor
NACM Commercial Services
Instructor:
Grahame Vincent CICP, FCICM
Grahame Vincent CICP, FCICM (Grad)
Director Global Credit & Collections at The Trade Desk Inc
Credit and working capital leader with more than 35 years of experience across Big 4 consulting (PwC) and FTSE 100/FORTUNE 500 organizations. Graduate and Fellow of the Chartered Institute of Credit Management since 1994 and recently obtained CICP in 2026. Originally from the UK, now living in California. Brings deep expertise in credit management, shared services, and finance transformation, with broad cross-sector experience spanning technology, AdTech, maritime, professional services, oil and gas, construction, FMCG, manufacturing, financial services, retail, aviation, logistics, distribution, and pharmaceuticals. Proven hands-on leadership across purchase ledger, sales ledger, credit, collections, and treasury, combined with global leadership experience gained from working in more than 25 countries. Recently sat on a panel at the NACM Credit Congress in St Louis discussing global credit and collection challenges.
Course Level
I - Intermediate
Credits
CEU:
0.000
CCE:
0.000
Audience
Admissions
Members:
$20.00
Non-Members:
$50.00
*Price is for admission only. Some events, especially college credit classes, have additional costs associated with materials, such as text books. See the event comments above for more details. Membership discount eligibility is at the discretion of the event sponsor.
Cancellations will be accepted for full refund no later than five working days prior to event — substitute attendees accepted up to day of event.
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