How to Hold Teams Accountable Without Micromanaging

Micromanagement and accountability are often confused but the difference between the two has a profound impact on trust, performance, and culture. In this session, participants will explore the critical distinction between micromanaging and accountability control, and why one undermines teams while the other empowers them. Using real-world leadership scenarios and credit department examples, the presentation examines how excessive oversight erodes trust and autonomy, while structured accountability builds clarity, ownership, and results.



Date & Time

08/12/2026
Start Time: 8:30 AM PT
End Time: 9:30 AM PT

Location

Webinar
 

Sponsor

NACM Commercial Services


Instructor:  Alaina Worden, CCE
Alaina Worden, CCE, shines as Carson's Credit & Collection Manager, boasting an impressive background with over 25 years of experience in the construction, trucking, and fuel industries. Known for her expertise in optimizing credit workflows, Alaina is a sought-after speaker at professional conferences and a dedicated mentor to aspiring credit professionals. Leading by example, she serves as the Chair on the NACM Commercial Services Foundation Board, President of the CFDD Portland Chapter Board, and a Vice Chair of Publicity & Membership on the CFDD National Board. Alaina's outstanding contributions have earned her multiple prestigious awards, including recognition as a Carson Circle of Excellence Award winner, CFDD National Distinguished Member Award, and The CFDD Shining Start award showcasing her unwavering commitment to the industry.
Alaina earned her CBA in 2018, her CBF in 2020 and her CCE in 2021.

Course Level

I - Intermediate

Credits

CEU: 0.100
CCE: 0.100

Audience

Admissions

Members: $49.00
Non-Members: $79.00


*Price is for admission only. Some events, especially college credit classes, have additional costs associated with materials, such as text books. See the event comments above for more details. Membership discount eligibility is at the discretion of the event sponsor.

Cancellations will be accepted for full refund no later than five working days prior to event — substitute attendees accepted up to day of event.

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