The Pre-Pay Accounts Receivable Collections Specialist is primarily responsible for working with an assigned portfolio of business-to-business accounts that have cash in advance payment terms. The Pre-Pay Accounts Receivable Collections Specialist is also primarily the point of contact for customers with cash in advance payment terms.
Responsibilities:
- Manage pre-pay/proforma invoices to send to customer to collect payment before the release/shipment of our products.
- Perform audits and reconciliations, while resolving account issues.
- Facilitate relationship with Customer, Sales, and internal operations, ensuring resolution of customer issues in a professional, respectful, and timely manner.
- Process and review account adjustments, small balance write offs, credit memos and refunds for assigned customer accounts.
- Resolve discrepancies which may result from short payments, product returns, pricing, or co-op, etc.
- Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
- Exhibits and adheres to the established Visual Comfort Company Values.
- Must demonstrate commitment, dependability, punctuality, and adherence to agreed-upon schedule. While being present in the workplace to effectively collaborate and communicate amongst co-workers and teams.
Qualifications:
- 2 years’ previous experience in Credit and Collections, Customer Service, or Accounts Receivables.
- Associate’s degree or equivalent from a college or university accredited by the US Department of Education, with specialization in Accounting, Finance, or Business.
- Any equivalent combination of experience and education will be considered.
- Must be able to read, write, and speak English.
- Strong aptitude for and proficiency navigating Microsoft Word, Excel, and Outlook.
- Exceptional organizational and time management skills, with a strong attention to detail
- Ability to prioritize and handle multiple tasks and changing priorities
- Must demonstrate maturity in judgement, commitment, dependability, punctuality and adherence to agreed-upon schedule as determined by manager
- Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation
- Demonstrate exceptional communication across all contact channels, including email, chat and phone
Compensation Range: $25.00/hr – $27.00/hr
Interested candidates, please send resume and cover letter directly to Madeline Roberts by clicking on “Email Contact” below.