Quinn Co is seeking a Manager – Regional Collections

The Regional Collections Manager – Rental Division directs and coordinates activities of monitoring customer credit accounts and collecting delinquent accounts of customers by performing the following duties personally or through subordinate employees. This position oversees a team of collection staff members tasked with increasing the percentage of successful repayments for rental services provided.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following:

 Provide coaching of sound collections methods and tactics to direct reports. At the same time, utilize those methods and tactics to maximize collections efforts.

 Review and evaluate delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements.

 Communicate with customers regarding their outstanding debts, negotiating payment plans, settlements and or other resolutions.

 Coordinate and maintain credit meetings throughout all levels of the business. Includes preparation and formulation of status notes and proper follow-up of action items.

 Develop relevant reports on an ongoing or ad-hoc basis related to collections. These reports will be designed to target and improve collections efforts.

 Review collection reports to ascertain status of collections, balances outstanding and to evaluate effectiveness of current collection policies and procedures.

 Establish credit limitations on customer accounts and handle special credit arrangements and deviations from standard terms of payment.

 Work closely with the Credit Support Manager to ensure all lien rights are preserved for the company per California Law.

 Audit delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad debt status to account.

 Assign responsibility for investigation of fraud cases, possible legal action, collection for worthless checks and delinquent bills.

 Coordinate with others, including personnel in company branches and credit card companies, to exchange information and update controls.

 Submit delinquent accounts to attorney or outside agency for collection.

 Oversee preparation and delivery of management reports on the status of Accounts Receivable.

 Assist management in the formulation of credit policies.

 Perform other duties as required or assigned.

 

SUPERVISORY RESPONSIBILITIES

Directly supervises staff of Coordinators and/or Specialists in the Credit Department. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include: interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance and career planning; rewarding and disciplining employees; providing regular feedback and addressing complaints / resolving problems.

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EDUCATION and/or EXPERIENCE

Bachelor’s degree from four-year college or university and five to eight years related experience and/or training, inclusive of at least three years at a management/supervisory level; or equivalent combination of education and experience. Top perform this job successfully, an individual should have knowledge of all Microsoft Office Programs, in particular Excel, and be proficient in their usage.

 

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

 

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

 

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 25 pounds.

 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General office environment with climate control. The noise level in the work environment is usually moderate.

 

COMPETENCIES

Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things; Works well in group problem solving situations; Uses reason even when dealing with emotional topics; Manages difficult or emotional customer situations; Responds promptly to customer and employee needs; Solicits employee feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.

Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests. Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

Ethics – Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values; Supports affirmative action and respects diversity.

Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats

others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Adaptability – Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative – Undertakes self-development activities; Looks for and takes advantage of opportunities; Asks for and offers help when needed; Looks for ways to improve and promote quality; Applies feedback to improve performance.

 

Interested candidates, please click here to apply.