Pendleton Woolen Mills Inc is seeking a Credit Specialist I

POSITION SUMMARY 

Primarily responsible for collecting and maintaining accurate records and resolving unbalanced conditions on prepay accounts which consist of credit card accounts.  Back up to the Accounts Receivable team for cash application

ESSENTIAL FUNCTIONS OF THE JOB                                                                                                               
Prepay and Credit Card Account Management
Contact accounts for Credit Card information for all CC/Prepay accounts

Maintain CC profiles through Authorize.net to alleviate credit declines for existing accounts.

Monitor open Credit Card orders to insure appropriate CC information is linked
Communicate with customers on declined or expired cards to obtain updated information timely and avoid cancelation.

Invoice & Statement Copies
Print and email or mail invoice or statement copies as requested by customers

Credit References & other duties as assigned
Respond to Credit Reference requests as they are received

Process account set up in BC for new wholesale accounts

Backup for Cash Application
Organize checks and wires for review

Enter Cash, Wire, ACH and CC payments into accounting system and match with outstanding invoices and credits

Create and organize monthly statements for all customers                       
Assist with accounting reconciliations and resolution of variances                          

CORE EXPECTATIONS 
  • Business related two year Associate degree
  • Basic accounting including cash application and reconciliation
  • Organizing / prioritizing skills and ability to meet deadlines
  • Strong written and verbal communication proficiency
  • Self –motivated, task oriented, attention to detail and accuracy
  • Able to clearly communicate in English
  • Experience in customer relations
  • Ability to work under fluctuating workload and associated demands
  • Ability to handle conflict and resolve disputed issues, react well under pressure.
  • Strong time/task management skills and ability to work with minimal supervision.  Accept responsibility and be accountable for activities. 
  • Strong data entry and computer system expertise
  • Sound judgement of confidentiality and discernment.  
  • Knowledge of PCI compliance due to handling of  credit card data
  • Problem solving and teamwork capabilities

 

BEHAVIORAL (The method in which the incumbent delivers results)
  • Dependable, prompt and steady attendance
  • Ability to work under fluctuating workload and associated demands
  • Ability to work independently and accept responsibility and accountability for own activities
  • Communicate professionally and courteously with PWM customer base

 

QUALIFICATIONS 
  • Business related two year Associate degree
  • Basic cash application
  • Basic accounting

 

SYSTEM QUALIFICATIONS
  • Comfortable with PC’s
  • Knowledge of Microsoft Office suite of programs.
  • CGS Blue Cherry experience a plus.
  • Knowledge with Adobe

 

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT
  • Good manual dexterity for using a calculator, telephone, and computer keyboard; it may be necessary to use more than one of these simultaneously.
  • Ability to carry large credit files which are sometimes awkward to handle. Retrieving and working with paper files.
  • Good manual dexterity and fine motor skills for locating certain documents in credit files.
  • Good motor skills for oral and hand-written communications.  This position requires a great deal of communicating with customers, management, and other employees via telephone, Email and letters.
  • Able to talk on phone. 
    • Speak English clearly.   Multi language skills a plus.
  • Read documents with fine print.
  • Sit for long periods of time.
  • Mental demands for time sensitive activities.
  • Able to work Monday through Friday including some seasonal overtime.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran or disability status.

 

Interested candidates please click here to apply.