Process customer payments and credits, review customer accounts daily for open unpaid invoices, short paid invoices, authorized deductions and account concerns and self-initiate the PCF collections process with credit red flag accounts. Review and prepare analysis of credit for new customers and assist with new account set up process. Communicate with customers and sales regarding open unpaid invoices, past due accounts, deduction collections and payment issues. In addition, assist in the reconciliation process of the daily deposit, confirming the week and month end AR deposits and completed AR transactions and prepare month end reporting of short paid invoice reconciliation of AR Aging to supervisor and sales staff.
1: Sort and distribute COD customer payments according to AR Alpha Breakdown
2: Post COD customer payments to accounts
3: Confirm and reconcile Seattle Transit Deposit with Seattle Deposit Email
4: Email summary of account details and credit memos to designated customers
5: Review and provide customer service to incoming customer email requests and internal PCF email requests
6: **Review Aging Independently, for open unpaid invoices, short paid invoices, unauthorized deductions overpayments. Communicate with customer and sales to resolve account and payment issues; Maintain aging with less than 1% – Over 60 average
a: Collection Procedures include: Emailing, calling, writing and faxing customer with collection concerns.
b: If no payment and or no response is received after 3 collection attempts, turn over to supervisor
c: Review and Reconcile short paid invoices on customer accounts
1: Apply processed credit memos to short paid invoices
2: Research short paid invoices with missing unprocessed credit memos
d: Review and reconcile overpayments on customer accounts
1: Research overpayments and contact customer to confirm payment was applied correctly
2: Review with supervisor over payment write off request or submittal to State of Oregon
7: Process authorized credit memos
8: Post customer payments
a: Post payment exactly what customer lists on their payment remittance
9: Process and Complete Daily Deposit and reconcile with On-Site Remote Scan. Complete balancing procedures.
10: File cash posting journals and put processed credit memo’s in file tray
11: Review Credit Limits on accounts and verify that credit limit is sufficient for evening crew. Review with Supervisor.
1: Prepare and process customer accounts on credit card terms
a: email customer receipts
2: Process and email customer statements and credits
3: Report on uncollected accounts and account issues with supervisor
4: Process and submit write off requests to supervisor
5: Reconcile and prepare cash drawer for “will call” counter
6: Set Up Approved New ATP requests
7: Review Credit limits with sales/customer service for credit hold requests.
8: Confirm that deposits balance by end of day on Friday.
Knowledge, Skills and Abilities Required:
1: Excellent Customer Service Skills
2: Excellent problem solving skills
3: Excellent oral communication skills
4: Knowledge of PC and MS Office, including Excel, Office and Outlook. Must have full knowledge of Ppro basic skills and PPro intermediate and advanced skills. (short cuts, reporting)
5: Excellent Attention to Detail with no posting errors. (Posting to wrong invoice #, Posting wrong $ amount)
6: Must maintain a professional demeanor when speaking with others and be helpful as possible in answering questions and solving problems with customers and fellow employees
7: Appearance and attitude must be professional and pleasant at all times when speaking on the phone or in person. Must contribute positively to the team and to the environment of the department.
**The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general summary of the responsibilities and expectations of the position. As the nature of the business demands change, so too, may the essential functions of this position.
Interested candidates please click here to apply.